Interview with TorGuard Anonymous Email Provider

0)Please tell us, what is your role (in the email provider company, where do you stand, owner, marketer, advertiser etc)?

I am the current acting manager/owner of TorGuard’s VPN, Proxy and Email services. Our in house team of engineers and software developers fully maintain the code for all services offered on TorGuard.

We chose to introduce privacy focused email services to our client base in early 2013 and have continued to develop this service throughout the new year. Our goal was to create easy to use web-mail that won’t re-target users with annoying advertisements while simultaneously providing on the fly encryption options.

1) Does TorGuard Anonymous Email keep or enforce any logs, IP Addresses, Timestamps, Bandwidth caps, Traffic or other data on users?

Let me be clear: We do not maintain any usage logs or time-stamps on our VPN and proxy services. There are no bandwidth limitations placed on users, regardless of connection speed.

The secure email services allow each user to verify account login times and IP’s. This is a security feature that helps the user stay informed on account access. There are no bandwidth limitations, however there are email storage limits depending on if the user is free or premium.

2) What type of Encryption do you use to secure emails?

The email services allow for optional OpenPGP encryption of message content . Users can upload their own key or generate a password protected private key directly from the web-mail account with 1024 – 4096 bit key strength.

3) Where are your servers located and what jurisdiction do you operate under?

TorGuard’s encrypted email systems run on dedicated hardware that we own, located in the beautiful country of Ukraine.

TorGuard is a privately owned company with parent ownership based in Nevis and headquarters currently located in the US. Our legal representation at the moment is comfortable with the current corporate structuring however we wouldn’t hesitate to relocate operations should the ground shift beneath our feet.

4) When a user deletes an email or draft, is it actually deleted? (many mainstream providers keep users email even after deletion)

Yes, items of this nature are deleted due to a limited storage configuration on the mail servers. Also, free accounts that have been inactive for 8+ months are also permanently deleted.

5) How do you generally handle requests from law enforcement?

We do not communicate with any third party without first receiving a court order to do so, period. In the event that an email user violated our Terms and Conditions the user’s account would be immediately terminated without question.

6) Do you track users in any way with trackers, advertisements, or cookies?

There are no tracking systems or marketing ploys. Period. You can send a friend an email about a topic without being re-targeted by advertisements for that same topic moments later.

7) How much do your encrypted email services cost?

Premium email services cost 49.95 per year, however we do offer a free 10mb account that has full encryption features. The free option is currently disabled due to repeat abuse (spam) however this is still available upon special request.